Refund policy

Return & Refund Policy — Perfumes Only

This Return & Refund Policy applies to all perfume purchases made from DUBAI AROMAS CYPRUS and is fully aligned with consumer protection laws in Cyprus and the European Union.

1. 14-Day Return Policy (Right of Withdrawal)

You have the right to request a return within 14 calendar days from the day you receive your perfume.

To be eligible for a return, the perfume must be:

  • sealed and unopened,

  • in its original packaging,

  • unused and in the same condition as received,

  • accompanied by the receipt or proof of purchase.

⚠️ For hygiene and health protection reasons, opened or unsealed perfumes cannot be returned, even within the 14-day period.
(This is allowed by EU law for sealed personal care products.)

To start a return, contact us at support@dubaiaromas.cy with your order number and reason for return.
Items returned without a prior request will not be accepted.

2. Damages, Defects & Wrong Items

Please inspect your order upon delivery and contact us immediately if:

  • the perfume bottle is damaged,

  • the product arrived defective or leaking, or

  • you received the wrong product.

In such cases, we will evaluate the issue and provide a replacement or refund, as required by law.

You may be asked to provide photos or video evidence of the issue.

3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • opened / unsealed perfumes,

  • perfumes with broken packaging not caused during delivery,

  • products that show signs of use.

We also do not accept returns on:

  • sale items,

  • gift cards.

4. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different perfume, please return your sealed item (if eligible) and place a new order after your return is approved.

5. Refunds & Shipping

Once we receive and inspect your return, we will notify you whether the refund is approved or denied.

If approved:

  • Refunds are issued to your original payment method within 7–10 business days.

  • Banks and credit card companies may take additional time to process the refund.

Please note:

  • Shipping costs are non-refundable.

  • Customers are responsible for return shipping costs, unless the product was defective or incorrect.

If more than 15 business days have passed since your return was approved, please contact us at support@dubaiaromas.cy